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Terms & Conditions

  • Operator: The entity responsible for operating royals-panda.com, headquartered at Level 7, The Plaza Business Centre, Bisazza Street, Sliema SLM 1640, Malta, licensed by the Malta Gaming Authority (MGA/CRP/237/2013).
  • User/Player: Any person who registers and/or participates in gambling activities via royals-panda.com within New Zealand.
  • Bet: A monetary stake or wager placed by a User on games or sporting events offered by royals-panda.com.
  • Bonus: Promotional credits or rewards provided to Users, subject to specific terms and wagering requirements.
  • Wager: The act of staking funds, including bonus funds, on eligible games in accordance with these Terms.
  • KYC (Know Your Customer): The process by which the Operator verifies the identity and eligibility of Users.
  • Account: The personal gaming account created by a User to access the services of royals-panda.com.
  • Game: Any casino, slot, table, or live dealer game made available by the Operator.
  • Promotion: Any campaign, competition, or bonus event provided by the Operator to Users.
  • Responsible Gambling: The set of Operator and User obligations designed to promote safe and controlled gaming behavior.

Account Registration

  1. Eligibility: Only individuals aged 18 years or older, residing in New Zealand, are permitted to register. The Operator may request documentary evidence (passport, driver's license, proof of address) to verify age and identity.
  2. Account Creation:
    • Users must provide accurate, complete, and current personal information during registration.
    • An account is activated only after successful email verification and completion of the KYC process.
    • The Operator reserves the right to suspend or close any account with false, misleading, or incomplete information.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their login credentials.
    • Users must promptly notify support@royals-panda.com of any unauthorized access or security breach.
    • Each User may hold only one account on royals-panda.com; multiple accounts are prohibited and may be closed.
  4. Regional Compliance Note: All registration and identity verification processes comply with New Zealand Gambling Act 2003 and associated AML/CFT regulations.

Betting & Gameplay Rules

  1. Bet Placement:
    • Minimum and maximum bet amounts are specified within each game interface and may vary by game type.
    • Only confirmed bets (as indicated in the User's account history) are valid. Bets cannot be modified or cancelled after confirmation unless due to technical error or regulatory requirement.
  2. Conduct in Live Casino and Chat:
    • Users must refrain from offensive, abusive, or discriminatory language within live casino games and chat features.
    • Any form of cheating, collusion, or fraudulent activity, including the use of automated systems, is strictly prohibited.
    • The Operator reserves the right to suspend or close accounts for violations and to report illegal conduct to authorities.
  3. Game Outcomes: All game results are determined by certified random number generators or live event outcomes and are final, except where system errors occur.
  4. Regional Compliance Note: Betting and gameplay operations are structured to comply with New Zealand's regulatory standards and the Malta Gaming Authority's requirements.

Bonus Terms

  1. Activation and Wagering:
    • Bonus offers are available only to eligible, verified Users and must be claimed in accordance with promotional instructions.
    • All bonuses are subject to wagering requirements, typically specified in bonus terms (e.g., 35x wager within 30 days, unless stated otherwise).
    • Failure to meet wagering requirements within the specified timeframe will result in forfeiture of the bonus and associated winnings.
  2. Prohibited Actions:
    • Bonus funds may not be used on restricted games, as listed in the relevant promotion or bonus terms.
    • Combining multiple promotions or manipulating gameplay to exploit bonus terms is strictly prohibited and may result in account closure and forfeiture of funds.
  3. Transparency and Regulatory Note: All bonus offers are compliant with New Zealand's Fair Trading Act and Advertising Standards Authority guidelines.

Payments & Withdrawals

  1. Deposit and Withdrawal Methods:
    • Supported payment methods include credit/debit cards, e-wallets, and (where permitted) cryptocurrencies, as listed in the cashier section of royals-panda.com.
    • All transactions are processed in compliance with the Malta Gaming Authority license and NZ anti-money laundering laws.
  2. Limits and Fees:
    • Minimum and maximum deposit and withdrawal amounts vary by method and are disclosed prior to transaction initiation.
    • The Operator does not charge fees for standard transactions; however, Users' payment providers may impose charges.
  3. Processing Times:
    • Deposits are usually processed instantly. Withdrawals are subject to KYC verification and are typically processed within 24-72 hours, except where additional checks are required.
  4. Refunds and Forfeitures:
    • Unused deposits may be refunded upon request, provided compliance with AML and responsible gaming checks.
    • Bonuses or winnings derived from fraudulent or prohibited activity will be forfeited.
  5. Regional Compliance Note: All payment operations are structured in accordance with the Gambling Act 2003 (NZ) and international best practices.

Limitation of Liability

  • Fairness and Accuracy: The Operator endeavors to ensure that all games are fair and that results are accurate, relying on certified RNGs and licensed software providers.
  • Exclusions of Liability: The Operator is not liable for loss or damage resulting from technical failures, interruptions, delays, or unauthorized access, except where required by law.
  • Maximum Compensation: In no event shall the Operator's liability exceed the amount of the actual bet, wager, or deposit linked to the specific transaction in question.
  • Force Majeure: The Operator is not responsible for any failure or delay in performance due to events outside its reasonable control, including but not limited to natural disasters, regulatory changes, or network outages.
  • Regional Compliance Note: These limitations are enforceable to the maximum extent permitted by New Zealand law.

Intellectual Property Rights

  • Ownership: All content, graphics, software, and trademarks on royals-panda.com are the exclusive property of the Operator or its licensors.
  • Restrictions: Users are strictly prohibited from copying, reproducing, distributing, or commercially exploiting any part of the website without explicit, prior written consent from the Operator.
  • Enforcement: Unauthorized use may result in legal action and account termination.

Privacy & Data Protection

  • Data Processing: All personal data is processed in accordance with the royals-panda.com Privacy Policy, the New Zealand Privacy Act 2020, and EU GDPR standards as applicable.
  • User Rights: Users have the right to access, correct, or request deletion of their personal data as described in the Privacy Policy.
  • Contact: For privacy concerns, contact support@royals-panda.com.

Changes to Terms

  • Notification: The Operator may update these Terms at any time. Users will be notified of material changes via email and/or prominent website banner at least 7 days in advance whenever feasible.
  • User Options: Continued use of the site after updates constitutes acceptance. Users who disagree may discontinue use and request account closure and withdrawal of any remaining funds, subject to verification.
  • Effective Date: The latest version of these Terms is effective from 6 November 2025.

Termination & Suspension

  1. Grounds for Termination/Suspension:
    • Violation of these Terms, provision of false information, or suspected fraudulent activity may result in immediate account suspension or permanent closure.
    • Regulatory or legal obligations, including those under NZ law or Malta Gaming Authority license, may necessitate account action.
  2. Procedure:
    • Users will be notified via registered email of any account action, with reasons and steps for appeal (where applicable).
    • Remaining confirmed funds (excluding bonuses or funds obtained in breach) will be refunded to the User's designated payment method, subject to AML checks and regulatory restrictions.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of Malta, unless superseded by mandatory provisions of New Zealand law for Users residing in New Zealand.
  • Jurisdiction: Any disputes arising from these Terms or the use of royals-panda.com services shall be subject, in the first instance, to the jurisdiction of the competent courts of Malta, unless otherwise required by NZ consumer protection law.
  • Alternative Dispute Resolution: Users may refer unresolved disputes to eCOGRA Approved ADR Provider (ecogra.org) prior to any court proceedings.

Contact Information

Author: Hana Thompson | Last Updated: 6 November 2025