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Responsible Gaming

Responsible gaming is a core principle at royals-panda.com, ensuring that all gambling entertainment is approached consciously and with self-control. Our goal is to provide a safe, enjoyable environment where players remain in control of their gaming activities. If you need assistance regarding responsible gaming, the team at royals-panda.com is committed to providing confidential support and effective tools to help you maintain healthy gaming habits.

Risk Awareness

OBSERVE: New Zealand regulations and international best practices require clear player information on the risks of gambling and the early signs of problem behavior.
EXPAND: In addition to explicit symptoms, players must be empowered to self-assess, as required by the Gambling Act 2003 (NZ).
REFLECT: The following information and self-assessment are designed to help you identify potential risks and take timely action.

Common Signs of Gambling-Related Harm

  • Preoccupation: Frequently thinking about gambling, even when not playing.
  • Chasing Losses: Increasing bets to recover previous losses.
  • Neglecting Responsibilities: Missing work, school, or social obligations due to gambling.
  • Borrowing or Selling: Using borrowed money or selling possessions to fund gambling.
  • Emotional Impact: Feeling anxious, depressed, or irritable when not gambling.
  • Hiding Activity: Concealing gambling from friends or family.

Self-Assessment Test

Reflect honestly on the following statements. If you answer "yes" to several, consider reaching out for support:

  1. Do you often gamble longer or with more money than planned?
  2. Have you tried to cut back or stop gambling without success?
  3. Do you feel restless or irritable when attempting to reduce or stop gambling?
  4. Have you lied to others about how much you gamble?
  5. Has gambling caused financial, work, or relationship problems?

Legal Disclaimer: Early recognition of these signs is essential for harm minimisation. royals-panda.com provides confidential support and tools for self-control as required by NZ regulations.

Limits & Tools

OBSERVE: NZ regulations and MGA licence conditions require operators to provide practical tools for self-limiting gambling behavior.
EXPAND: Clear instructions, accessible controls, and practical timeframes are required by law and industry standards.
REFLECT: The following tools are offered on royals-panda.com to promote responsible gaming and player protection.

Setting Deposit Limits

  1. Log in to your account at royals-panda.com and navigate to My Account > Responsible Gaming.
  2. Select Deposit Limits and choose your preferred period: daily, weekly, or monthly.
  3. Enter your desired maximum deposit amount for the chosen timeframe. Example: "NZD 100 per week".
  4. Save your changes. The limit takes effect immediately and cannot be increased until the current period expires.

Time Spent Limits and Session Timers

  • Enable session time reminders in My Account > Responsible Gaming by activating the Session Timer option.
  • Set a maximum continuous play duration (e.g., 60, 120, or 180 minutes).
  • Receive automatic notifications when your play session approaches the set limit.

Time-Out (Short Breaks)

  1. Navigate to My Account > Responsible Gaming > Time-Out.
  2. Select a break period: 24, 48, or 72 hours.
  3. Confirm your selection to immediately pause access to your account for the chosen duration.

Legal Notice: All limit changes are subject to cooling-off periods in accordance with NZ and MGA requirements. Lowering limits is effective immediately; increases are subject to a 24-hour delay.

Self-Exclusion

OBSERVE: Self-exclusion is a mandatory protective tool under NZ law, and must be clearly accessible and explained.
EXPAND: Temporary and permanent exclusion options, consequences, and support mechanisms all require clear communication.
REFLECT: The following procedures ensure you can take a break from gambling when needed, with full support from royals-panda.com.

Self-Exclusion Procedure

  1. Log in to royals-panda.com and go to My Account > Responsible Gaming > Self-Exclusion.
  2. Choose your exclusion period: from 6 months to lifetime (permanent).
  3. Carefully read the terms, then confirm your decision. A confirmation notice will be sent via email.
  4. Your account will be immediately blocked for the selected period. You cannot log in or access gaming services during exclusion.
  5. For additional support, contact the Responsible Gaming team at support@royals-panda.com or use live chat.

Consequences of Self-Exclusion

  • You will be unable to log in, deposit, or play for the duration of exclusion.
  • Pending balances will be refunded upon request, in accordance with Terms and Conditions and regulatory guidelines.
  • Reactivation after exclusion requires a formal written request and a cooling-off period (minimum 7 days).
  • Permanent exclusions cannot be reversed.

Legal Disclaimer: All self-exclusion actions are confidential and strictly enforced, in line with NZ and MGA rules. For multi-operator exclusion, see resources below.

Support Resources

OBSERVE: NZ law mandates provision of local and international support contacts, with clear confidentiality safeguards.
EXPAND: Players and families must have access to helplines, exclusion schemes, and digital blocking tools.
REFLECT: The following resources are available for your protection and assistance.

Local Support for New Zealand

  • Gambling Helpline NZ
    Phone: 0800 654 655 (24/7)
    Text: 8006
    Languages: English, Māori, and Pasifika languages
    Website: www.gamblinghelpline.co.nz
  • Asian Family Services (NZ)
    Phone: 0800 862 342
    Languages: English, Mandarin, Cantonese, Korean, Vietnamese, Thai
    Hours: Mon-Fri, 9am-8pm NZST
    Website: www.asianfamilyservices.nz

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

Confidentiality Statement: All support is confidential and provided by trained professionals. royals-panda.com will never share your details with third parties without consent, except as required by law.

Help for Family

OBSERVE: Family and friends are often the first to notice signs of gambling harm.
EXPAND: NZ law and international best practice encourage providing support resources for affected others.
REFLECT: Use the following advice and contacts if you are concerned about someone's gambling.

How to Talk to Someone About Gambling

  • Choose a calm, private time to express your concerns without judgment.
  • Use "I" statements (e.g., "I'm worried about you") and avoid blame or confrontation.
  • Encourage the person to speak openly and listen without interrupting.
  • Offer information about support services and encourage professional help.

Family Support Groups & Resources

Recommended Next Steps

  • Encourage seeking help from a qualified psychotherapist experienced in gambling-related harm.
  • Use confidential hotlines (see above) and online chat for immediate support.
  • Access educational materials to understand gambling harm and recovery.

Legal Note: All assistance is confidential. The well-being of players and their families is a priority for royals-panda.com.

Operator's Commitment

OBSERVE: NZ and MGA regulations require active operator monitoring and intervention for player protection.
EXPAND: Risk analysis, early warning, and proactive support are industry-standard obligations.
REFLECT: royals-panda.com employs the following procedures to promote responsible gaming.

Internal Risk-Check Procedures

  • Automated monitoring of player activity to identify risk patterns (e.g., increased deposit frequency, extended play sessions, chasing losses).
  • Behavioral analysis using secure algorithms to detect signs of potential gambling-related harm.
  • Sending warning messages and reminders when risky behavior is detected.

Proactive Support and Intervention

  • If risk patterns are detected, the Responsible Gaming team may contact you via email or phone to offer support and recommend available tools (e.g., deposit limits, self-exclusion).
  • In cases of severe risk, temporary account suspension and mandatory cooling-off periods may be applied, as permitted by NZ and MGA regulations.

Legal Compliance: All monitoring and interventions comply with privacy legislation and are designed solely for player protection. For further information, see our Privacy Policy.

Updates

Players will be notified of any material changes to responsible gaming procedures or policies by email and/or prominent website banners at royals-panda.com/responsible-gaming. The most current version of this page is always accessible online.
Last updated: 2025-11-06

Contact & Feedback

For all responsible gaming inquiries or support requests, please use one of the following contact options:

To request self-control features or submit feedback, please use our feedback and support form or contact our Responsible Gaming Department directly.

Legal Note: All communications are handled in strict confidence and in accordance with NZ and international privacy obligations.