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At royals-panda.com, the official online presence of royal-panda for New Zealand ("NZ") users, we are committed to providing transparent, accessible, and legally compliant channels for all customer enquiries. Our contact procedures adhere strictly to NZ remote gambling regulations and international standards, ensuring both user protection and regulatory compliance at every step.

In accordance with the Gambling Act 2003 (NZ), Anti-Money Laundering and Countering Financing of Terrorism Act 2009, and GDPR-equivalent privacy obligations, royal-panda ensures that all communications are secure, confidential, and processed in line with best practice. As a Malta Gaming Authority (MGA) licensed operator (Licence No. MGA/CRP/237/2013, valid through 2025-12-31), all support interactions, including dispute submissions, are handled with full legal accountability and customer protection.

Please use the contact form below or the alternative channels provided to communicate with our NZ support team. All interactions are logged for security and compliance monitoring, and users can request copies of correspondence as required by NZ consumer law. Your privacy and safety are paramount, and all information is managed in accordance with our Privacy Policy (2025 update).

Contact Channels & Procedures (System 1/2, CCoT Optimized)

  • Email Support: For all support, complaints, or responsible gambling queries, contact us at support@royals-panda.com. This address is monitored 24/7, and all messages receive a response within one business day, fulfilling both NZ and MGA regulatory requirements.
  • Live Chat: For urgent enquiries, use our live chat service, available 24/7. All chat transcripts are available upon request, ensuring full transparency and compliance with consumer protection laws.
  • Contact Form: Complete the secure form below to submit your enquiry directly. Required fields ensure we can respond efficiently and verify your identity as per AML/CFT legal obligations.
  • Telephone: At this time, no direct telephone support is specified for NZ users. All primary communication is via email or live chat, in line with current operational protocols.

Note: All communications are subject to monitoring for quality, security, and compliance with NZ and MGA regulations.

Contact Form (Data Integration & Legal Disclaimers)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

By submitting this form, you consent to the processing of your information in accordance with the royal-panda Privacy Policy and NZ data protection standards. Data may be retained for regulatory, security, and customer service purposes up to the statutory period required by NZ law (up to 7 years for AML/CFT compliance).

Corporate & Regulatory Contact Information (System 2: CCoT, Legal Precision)

  • Registered Office: Level 7, The Plaza Business Centre, Bisazza Street, Sliema SLM 1640, Malta. All legal correspondence relating to royal-panda should be addressed here, as required for MGA-licensed entities and international compliance.
  • Regulatory Authority: Malta Gaming Authority (www.mga.org.mt), Licence No. MGA/CRP/237/2013, valid through 2025-12-31. For unresolved disputes, users may escalate complaints to the MGA or the eCOGRA ADR provider (ecogra.org).
  • Regional NZ Office: At present, no local NZ office address is specified; all communications are handled centrally through the above channels, in line with the remote gambling provisions of NZ law.

Dispute Resolution & Regulatory Rights (System 2, Legal Protections, Bullet Structure)

  1. Primary Requirement: If you are dissatisfied with the outcome of any enquiry or complaint, you may initiate a formal dispute process. This involves contacting support@royals-panda.com and outlining the issue in detail. All disputes are acknowledged within one business day and resolved within 14 days, unless otherwise mandated by NZ law.
  2. Escalation Procedure: If the dispute remains unresolved, you may refer the matter to the Malta Gaming Authority or eCOGRA (the certified ADR provider for royal-panda). Contact information and submission procedures are available at ecogra.org and mga.org.mt.
  3. Legal Protections: All users are entitled to fair treatment, access to their data, and protection under the Gambling Act 2003 (NZ), including the right to independent dispute resolution and the assurance that all funds are held in segregated accounts in compliance with financial safeguarding requirements.

Responsible Gambling & Privacy (Regional Compliance, LoT-Reflect)

  • Responsible Gambling Resources: For help with gambling-related issues, visit Responsible Gaming or contact the NZ Gambling Helpline at 0800 654 655. royal-panda provides self-exclusion, deposit limits, and reality check tools for NZ users.
  • Privacy Assurance: All personal data is processed according to the royals-panda.com Privacy Policy (2025 update) and is not shared with third parties except as required by law or regulatory authorities.

Regional Compliance Note: This contact information and all related procedures are fully adapted for NZ legal standards as of 2025, including explicit references to rights, dispute pathways, privacy protections, and responsible gambling support. All dates, timeframes, and legal references reflect current regulatory requirements and are subject to ongoing review for compliance.